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@@ -82,7
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; New message thread state |
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: You can optionallt change the status of the message thread. The available status, as defined by the Postkorb, are //open//, //in progress//, //settled// and //canceled//. The default settings does not change the status (new message threads are automatically set to //open//). Please note that the two status //in progress// und //canceled// are available only when repying to an existing message thread, not when creating a new messag e thread. This setting corresponds the the parameter //fall.status// of the Postkorb web service. |
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; Message thread external ID |
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-: The external ID of the message thread. Each message thread receives an internal ID used by the Postkorb service internally, as well as an external ID that identifies the form record in {{formycle/}}. The default settings is //[%$PROCESS_ID%]//. This variable is replace with the form record ID of the {{formcycle/}} form record - this should be sufficient for most use cases. In case you want to use a different external ID, please note that the Postkorb does not allow certain characters such as spaces. This setting corresponds the the parameter //extern.id// of the Postkorb web service. |
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+: The external ID of the message thread. Each message thread receives an internal ID used by the Postkorb service internally, as well as an external ID that identifies the form record in {{formcycle/}}. The default settings is //[%$PROCESS_ID%]//. This variable is replace with the form record ID of the {{formcycle/}} form record - this should be sufficient for most use cases. In case you want to use a different external ID, please note that the Postkorb does not allow certain characters such as spaces. This setting corresponds the the parameter //extern.id// of the Postkorb web service. |
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; Message thread name |
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: The name that is shown in the Postkorb for the message thread. This name is also shown in the list of existing message threads. This setting is available only when creating a new message thread. By default this is set to //[%$PROJECT_NAME%] - [%$PROCESS_ID%]//. These variables are replaced with the name of the form and ID of the form record, respectively, which results in message thread names such as //Registration form - 7581f9c5-0ba9-4b9a-b7c1-cfb475eabafd//. To make it easier to identify a message thread in the Postkorb, consider using other data submitted by the user, such as their email address. This setting corresponds the the parameter //extern.titel// of the Postkorb web service. |
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; Message thread link |